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The Best of the Best in Aviation Honored at the 2024 APEX/IFSA Awards Ceremony



APEX/IFSA Awards Ceremony at APEX/IFSA Global EXPO

The aviation industry gathered Wednesday night to celebrate the airlines and suppliers whose dedication and innovation bore significant advancement in passenger experience over the last year. The prestigious APEX/IFSA Awards Ceremony, hosted by APEX (Airline Passenger Experience Association) and the IFSA (International Flight Services Association), is considered the industry’s premier awards event of the year. 

"Tonight, we didn't just celebrate the relentless drive and dedication of the airline industry's finest, we hailed the audacious visionaries who have unequivocally redefined the future of air travel and the passenger journey," APEX/IFSA CEO Dr. Joe Leader stated. "These are not just airlines and leading suppliers, they are titans and trailblazers who, in the face of unprecedented challenges, have not just adapted but have revolutionized the way we soar the skies. They have channeled colossal investments into game-changing technologies and groundbreaking sustainable practices. Backed by the roaring applause of over a million passengers' votes, we don't just recognize these leaders of aviation. All of us at APEX and IFSA salute their indomitable spirit." 

Recognitions and honors celebrated during the APEX/IFSA Awards Ceremony included: 

APEX CEO Lifetime Achievement Award: APEX CEO Dr. Joe Leader presented Qatar Airways Group CEO H.E. Akbar Al Baker with the coveted APEX CEO Lifetime Achievement Award. This award was presented in part for his relentless pursuit of excellence, for elevating the experience for Qatar Airways passengers, and setting a gold standard that has rippled across the entire airline industry. Click here to learn more about how H.E. Mr. Al Baker’s visionary leadership has inspired progress across Qatar Airways and the industry overall. 

2024 APEX World Class: The premier success category of air travel, APEX World Class recognizes airlines for their achievements on the key metrics that matter to travelers today. Airlines receiving this award truly master guest experience by delivering outstanding customer service, which is evaluated through a comprehensive audit of quality of service, safety, and health control initiatives. The 2024 APEX World Class airlines are: Emirates, Japan Airlines, KLM Royal Dutch Airlines, Qatar Airways, SAUDIA, Singapore Airlines, Turkish Airlines, and Xiamen Airlines. Click here for more information on the 2024 APEX World Class honors and airlines. 

APEX Five Star Airline Awards and APEX Four Star Airline Awards: The APEX Five Star and Four Star Airline Awards remain the only industry honor based entirely on passenger feedback. This year, more than one million verified passengers voted using TripIt, making this the industry’s most desired honor. After a surge in scoring inflation in the years after the pandemic, with passengers thrilled at their return to travel, too many airlines reached the higher echelon. APEX therefore added tougher standards and more extensive professional flight audits in order to maintain a smaller and more exclusive list of Five and Four Star airlines. Click here for the 2024 APEX Five Star and 2024 APEX Four Star Airline Award recipients. 

APEX Best In Airline Awards: These awards recognize the airlines providing the best passenger experiences in Cabin Service, Entertainment, Food & Beverage, Seat Comfort & Wi-Fi as voted on by the passengers. The following airlines were selected as the top global airlines in their respective categories: EVA Air for Best Cabin Service, Singapore Airlines for Best Entertainment, Qatar Airways for Best Food and Beverage (presented in conjunction with IFSA), Cathay Pacific for Best Seat Comfort, Delta Air Lines for Best Wi-Fi. (Note: Qatar Airways Group CEO H.E. Akbar Al Baker also accepted Best in Entertainment Award in the Middle East for Qatar Airways.) 

APEX/IFSA Awards: Celebrated by their peers, the APEX/IFSA Awards recognize specific, innovative and brand new achievements successfully implemented in the past year. The 2024 APEX/IFSA Award winners are recognized for their innovations in the following categories:  


  • Delta Air Lines — Innovation Award for Best Inflight Connectivity 
  • FlightPath3D — Innovation Award for Best Inflight Entertainment 


  • Delta Air Lines — Innovation Award for Best Cabin 


  • SriLankan Airlines — Best Inflight Food or Beverage 
  • Emirates — Best Onboard Amenity 

The 2024 APEX/IFSA Awards Ceremony, which took place during APEX/IFSA EXPO, was sponsored in part by Boeing, CineSend, gategroup, Smize Cream, Spafax, Thales, and Warner Brothers Discovery

For more information on the APEX Award Ceremony and photos of all the awards given out, please visit and follow APEX on Twitter, Facebook, Instagram and LinkedIn

About the Airline Passenger Experience Association (APEX)  

As a global non-profit and one of the world’s largest international airline associations, APEX advances passenger experience with the backing of nearly every major airline and valued supplier over the past 42 years. In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience. APEX reinvests all its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry.  

About the International Flight Services Association (IFSA) 

The International Flight Services Association (IFSA) is a global professional association serving the needs and interests of airline and railway personnel, caterers and suppliers who provide onboard services on regularly scheduled travel routes. Under the umbrella of APEX (Airline Passenger Experience Association) serving every major airline in the world, IFSA is dedicated to the advancement of the art and science of the multibillion-dollar inflight and railway onboard service industry. For more information about IFSA, please visit or follow IFSA on Twitter, Facebook, and LinkedIn

Contact Information:
Kevin Mendoza
Manager, Strategic Communications
[email protected]

Robin Applebaum
Director, Marketing & Communications
[email protected]

Original Source: The Best of the Best in Aviation Honored at the 2024 APEX/IFSA Awards Ceremony
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